Refund policy
Refund Policy
All Sales Are Final (With Exceptions Below)
Due to the nature of our products, all sales are considered final once an order has been processed.
Eligible Refund Situations (Strictly Limited):
- Item arrives damaged or defective
- Wrong item received
Requirements for Claims:
- Must contact us within 48 hours of delivery
- Must include clear photo/video evidence
- Item must be unused and in original packaging
Non-Eligible Situations:
- Change of mind
- Incorrect address entered at checkout
- Delays caused by carriers
- Minor cosmetic packaging damage
Chargebacks
Attempting a chargeback without contacting us first may result in your claim being disputed with evidence of delivery and policy agreement.
Resolution Options
If approved, we may offer:
- Replacement (preferred)
- Store credit
- Refund (case-by-case only)